Acceptable Use Policy

This policy forms part of our Terms of Service. It applies to everyone who uses Leadora (leadora.omnivall.in), including automations you set up. It exists to protect your leads, your WhatsApp number and the Service.

1. Messaging and consent

• Message only people who have contacted you or agreed to receive messages from your business (for example, by filling your lead form or messaging you).
• Follow the WhatsApp Business Policy, WhatsApp Commerce Policy and Meta's terms. Use approved templates where WhatsApp requires them.
• Stop messaging anyone who asks you to stop. Leadora's opt-out must be respected.
• Do not buy, rent or scrape phone-number lists and import them to message.

2. Content you must not send or store

• Spam, bulk unsolicited messages or misleading offers.
• Illegal, fraudulent, defamatory, obscene or hateful content.
• Content that infringes anyone's copyright or trademark.
• Products or services that Meta's policies prohibit (for example, weapons, drugs, adult content, gambling where not permitted, or deceptive financial schemes).
• Malware, phishing links or anything that harms others' devices or data.

3. Misuse of the Service

• Do not try to access other accounts or data that is not yours.
• Do not test, probe or break our security, or overload the Service.
• Do not resell, copy or reverse-engineer Leadora.
• Do not share your login with people outside your team; add team members instead.

4. What happens if this policy is broken

We may warn you, pause automations or messaging, suspend or close your account, and report illegal activity to the authorities. Meta may also restrict or ban your WhatsApp number or ad account. No refunds are given for accounts suspended for breaking this policy.

5. Report misuse

OMNIVALL (partnership firm, Udyam registered)

C-10, Second Floor, New Bus Port, Palanpur, Gujarat 385001, India

Phone / WhatsApp: +91 95100 98338

Email: leadoracrm@gmail.com