This Data Processing Addendum ("DPA") forms part of the Terms of Service between you (the "Customer") and OMNIVALL ("Processor") for Leadora (leadora.omnivall.in). It applies when Leadora processes personal data of your leads and contacts on your behalf.
1. Roles
- You are the Data Fiduciary for your leads' personal data under the Digital Personal Data Protection Act, 2023. You decide why and how it is used.
- We are your Data Processor. We process it only to provide Leadora and only on your documented instructions (your settings, automations and use of the Service).
2. What we process
- Data subjects: your leads, customers and contacts.
- Data: names, phone numbers, emails, city, enquiry and form answers, ad and campaign references, WhatsApp messages, notes, deal values and stages.
- Purpose: storing and organising leads, messaging them on WhatsApp, automations, reporting, and sending conversion events to Meta when you connect it.
3. Your responsibilities
- Have a lawful basis and any consent needed to collect your leads' data and to contact them.
- Give your leads any privacy notice the law requires.
- Handle your leads' requests (access, correction, erasure). We will help where reasonable.
4. Our commitments
- Process the data only for the purposes above, never for our own marketing, and never sell it.
- Keep it confidential; only authorised staff who need access can see it.
- Protect it with reasonable security: encryption in transit, hashed passwords, access controls and separation between customer workspaces.
- Use sub-processors only where needed to run the Service (hosting, database, email, Meta platforms you connect, Razorpay for billing) under obligations at least as protective as this DPA.
- Notify you without undue delay (and within 72 hours of becoming aware) of a personal data breach affecting your data, with the information you need to meet your own obligations.
- Help you respond to requests from data principals and authorities, where reasonable.
5. Deletion and return
You can export your leads at any time (account admins). When your account is closed, we delete your leads' data from active systems within 30 days and from backups within 90 days, unless the law requires us to keep it.
6. Liability
Each party's liability under this DPA is subject to the limits in the Terms of Service.
7. Contact
Grievance Officer: Chintesh Thakkar
Address: C-10, Second Floor, New Bus Port, Palanpur, Gujarat 385001, India
Phone: +91 95100 98338
Email: leadoracrm@gmail.com
Hours: Monday to Saturday, 10:00 AM – 8:00 PM IST
We acknowledge every complaint within 24 hours and resolve it within 15 days of receipt.