Privacy Policy
Last updated: January 1, 2026
This Privacy Policy describes how OMNIVALL ("we", "us", or "our") collects, uses, and shares information when you use Leadora ("the Service") available at leadora.in.
1. Information We Collect
Account Information
When you register, we collect your name, email address, phone number, business name, and billing details.
Usage Data
We collect information about how you use the Service — pages visited, features used, actions taken within the platform.
Lead & Contact Data
Any lead, contact, or client data you enter into Leadora belongs entirely to you. We process this data only to provide the Service.
WhatsApp Data
When you connect a WhatsApp Business account, we process messages and contact information only to deliver the features you've enabled (sequences, blasts, CRM sync).
Meta / Facebook Lead Ads Data
If you connect a Facebook Page to Leadora, we access lead form submissions (name, phone number, email address) from your own Facebook and Instagram Lead Ad forms via the Meta Marketing API. This data is imported into your Leadora CRM account and used solely to help you manage and follow up with your leads. We do not sell, share, or transfer this data to any third party. Each agency only accesses lead data from the Pages they personally connect and authorise. You can disconnect your Facebook Page at any time from the Integrations page, which will stop future imports. To request deletion of all imported Facebook lead data, email us at privacy@omnivall.in.
Payment Information
Billing is processed through secure third-party providers. We do not store full credit card numbers.
2. How We Use Your Information
- To provide, maintain, and improve the Service
- To send transactional emails (account activation, invoices, alerts)
- To send product updates and announcements (you may opt out)
- To analyze aggregate usage for product improvement
- To comply with legal obligations
3. Data Sharing
We do not sell your personal data. We share data only with:
- Service Providers: Hosting, email, payment processors who operate under strict data agreements
- Meta Platforms: Conversion events sent via CAPI as configured by you
- Legal Requirements: When required by law, court order, or government authority
4. Data Storage & Security
All data is stored on servers located in India. We use industry-standard encryption (TLS in transit, AES at rest) and access controls. No system is 100% secure — we encourage strong passwords and 2FA.
5. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your account and data
- Export your lead/contact data (CSV export available in the app)
- Withdraw consent for marketing communications
To exercise any right, email us at privacy@omnivall.in
6. Data Deletion {#data-deletion}
To request deletion of your data (including any Facebook lead data imported via Meta Lead Ads), email privacy@omnivall.in with subject line "Data Deletion Request". We will delete your data within 30 days and confirm via email.
You may also delete individual leads directly from the Leadora dashboard at any time.
6b. Data Retention
We retain your data as long as your account is active. After account deletion, data is purged within 30 days, except where required by law (e.g., invoices kept for 7 years per Indian accounting standards).
7. Cookies
We use essential cookies for authentication and session management. Analytics cookies are optional. See our Cookie Policy for details.
8. Children's Privacy
The Service is not intended for users under 18 years of age. We do not knowingly collect data from minors.
9. Changes to This Policy
We may update this policy. We will notify you by email or in-app notice before material changes take effect. Continued use after changes constitutes acceptance.
10. Contact Us
OMNIVALL
Email: privacy@omnivall.in
Address: Gujarat, India
For data-related complaints, you may also contact India's Data Protection Board (once operational under the DPDP Act, 2023).