These Terms of Service ("Terms") are an agreement between you and OMNIVALL, a partnership firm registered in India (Udyam registered), having its office at C-10, Second Floor, New Bus Port, Palanpur, Gujarat 385001, India ("we", "us"), for the use of Leadora at leadora.omnivall.in (the "Service"). By creating an account or using the Service you accept these Terms. If you accept on behalf of a business, you confirm you are authorised to do so.
1. The Service
Leadora is a CRM for businesses that run Meta ads. It lets you capture leads (Meta lead forms, Click-to-WhatsApp ads, WhatsApp and other sources), manage them in a pipeline, message them on WhatsApp, automate follow-ups, track your team and send conversion events to Meta through the Conversions API.
Some features depend on Meta (Facebook, Instagram, WhatsApp). Their availability and rules are set by Meta and may change; we are not responsible for changes, outages or decisions made by Meta.
2. Your account
- You must give accurate details and verify your email (and phone where asked).
- You must be at least 18 years old and using the Service for business purposes.
- You are responsible for everything done under your account and by your team members, and for keeping passwords safe.
- Tell us immediately at leadoracrm@gmail.com if you suspect unauthorised access.
3. Plans, limits and payment
- Free plan: free of charge with the limits shown on our pricing page (for example, number of users and leads). It lets you try Leadora before paying.
- Paid plans: Starter, Growth and Pro, billed monthly, quarterly or yearly at the prices shown at checkout. The price shown at checkout is the full amount you pay.
- Payment is taken in advance through Razorpay. A plan becomes active as soon as payment succeeds.
- No auto-renewal: each payment covers one billing period. Your plan does not renew on its own; to continue, you pay again before or after the period ends.
- Plan limits: when you reach your plan's lead or user limit, adding more by hand stops until you upgrade. Existing data stays safe.
- We may change prices for future billing periods with prior notice. A price change never affects a period you have already paid for.
4. No refunds
All payments are final and non-refundable, including for unused time, partial periods, downgrades or if you stop using the Service. The only exceptions are a duplicate payment or a payment debited where the plan was not activated. Full details are in our Cancellation & Refund Policy.
5. Your data and content
- You own your data, including your leads, messages and notes.
- You give us permission to store and process it only to provide the Service, as described in our Privacy Policy and Data Processing Addendum.
- You are responsible for having a lawful basis and any consent needed to collect, store and contact your leads (including on WhatsApp), and for complying with the DPDP Act and other laws that apply to you.
- You can export your leads (account admins) and ask us to delete your data.
6. Acceptable use
You must follow our Acceptable Use Policy, Meta's terms and the WhatsApp Business Policy. In short: no spam, no messaging people without their consent, no illegal, misleading or harmful content, and no attempts to break or misuse the Service. We may suspend or close accounts that do.
7. Third-party services
The Service connects with Meta, WhatsApp, Razorpay, Google, Cal.com and other services. Your use of them is also governed by their own terms. WhatsApp message charges set by Meta are billed by Meta to your own WhatsApp Business account, not by us.
8. Availability and support
We work to keep Leadora available and secure, but we do not guarantee uninterrupted or error-free service. Planned maintenance may cause short downtime. Support is available by phone/WhatsApp and email during business hours.
9. Our intellectual property
Leadora, its software, design and the Leadora and OMNIVALL names and logos belong to OMNIVALL and are protected by trademark and copyright law. You may not copy, resell, reverse-engineer or create a competing product from the Service.
10. Suspension and closing your account
- You can stop using the Service at any time. Paid access continues until the end of the period you paid for.
- We may suspend or close an account for breach of these Terms, non-payment, misuse, or if required by law or by Meta. Where reasonable, we will give notice first.
- After closure, data is deleted as described in our Privacy Policy.
11. Limitation of liability
To the maximum extent allowed by law, the Service is provided "as is". We are not liable for indirect or consequential losses, such as lost profit, lost leads, lost sales or ad spend. Our total liability for any claim is limited to the amount you paid us in the 3 months before the claim.
12. Indemnity
You agree to protect OMNIVALL from claims, losses and costs arising from your data, your messages to leads, or your breach of these Terms or of any law.
13. Governing law and disputes
These Terms are governed by the laws of India. Disputes will first be raised with our Grievance Officer. If not resolved, the courts at Palanpur, Gujarat have exclusive jurisdiction.
14. Changes to these Terms
We may update these Terms. The effective date above shows the current version. Continued use after a change means you accept the updated Terms.
15. Contact and grievances
Grievance Officer: Chintesh Thakkar
Address: C-10, Second Floor, New Bus Port, Palanpur, Gujarat 385001, India
Phone: +91 95100 98338
Email: leadoracrm@gmail.com
Hours: Monday to Saturday, 10:00 AM – 8:00 PM IST
We acknowledge every complaint within 24 hours and resolve it within 15 days of receipt.