Refund Policy

Last updated: January 1, 2026

We want you to be fully satisfied with Leadora. This policy explains when and how refunds are processed.

1. Free Trial

Leadora offers a 7-day free trial with no credit card required. You can explore all features before committing to a paid plan. We encourage you to fully test the product during this period.

2. Monthly Plans

Cancellation: You may cancel your monthly subscription at any time. Cancellation takes effect at the end of the current billing period — you retain full access until then.

Refunds on Monthly Plans: Monthly plans are non-refundable once the billing period has started. We do not provide pro-rated refunds for partial months.

*Exception*: If you experience a critical platform outage (>12 hours of downtime attributable to our systems) in a given month, you may request a pro-rated credit for affected days.

3. Annual Plans

Cancellation: Annual plans may be cancelled at any time.

Refund Window: If you cancel an annual plan within 7 days of annual payment, you are eligible for a full refund.

After 7 days, annual plans are non-refundable. You retain access until the end of the annual period.

4. How to Request a Refund

Email us at billing@omnivall.in with:

Your registered email address
Reason for refund request
Date of payment

We process eligible refunds within 7 business days. Refunds are returned to the original payment method.

5. Chargebacks

If you initiate a chargeback without contacting us first, your account will be immediately suspended. We encourage you to contact us — we resolve issues quickly and fairly.

6. Non-Refundable Items

The following are not eligible for refunds:

Accounts terminated for violations of our Terms of Service
Add-on services or custom development work
Accounts that have exceeded fair use limits

7. Service Credits

At our discretion, we may offer service credits (additional subscription time) in lieu of cash refunds for minor service disruptions.

8. Contact

For billing and refund questions:

Email: billing@omnivall.in

Response time: Within 1 business day

OMNIVALL, Gujarat, India